How to Build Trust with Clients as a New Installer

Ways to Build Trust With Clients as a New Installer

There’s no easy way to do this, as building trust requires plenty of groundwork. The good thing is that once you have established trust, it is much easier to maintain it.

First Impressions Count

First impressions really do matter. Imagine you’re talking to an installer who quoted $200 more than another company for a boiler replacement.

That’s definitely​ a big jump, especially with everyone tightening their belts these days.​

Of course, you asked for a discount, but the installer didn’t budge.

Instead of just cutting the price, he walked you through the long-term savings they’d get from the better quality product, the warranty, and strong after-sales support.

But it wasn’t just the quote that made the difference.

This installer made a point to be professional in every way. He showed up on time, looked the part, and was super friendly. He even put shoe covers on to protect the customer’s floors.

That’s where you see that this guy is a pro. And that’s how to get clients as a new installer.

Being Clean and Tidy

Every profession has its essential tool. For installers, it’s your van and all the parts and tools inside. You can find more resources for Installers to help you keep your tools and equipment organized.

You probably already know how important it is to keep your equipment up-to-date and in good condition.

Now, think about it. If you show up at a customer’s house in a messy, untidy van, they’ll notice.

It might not be the dealbreaker when they’re comparing quotes, but it might give them a negative impression of you before you even step inside.

On the flip side,​ a clean, well-maintained van with your logo, contact details, and services​ оn display​ іs​ a solid marketing tool.

You never know who might​ be watching when you're out and about. It’s also a good way to learn how to reassure customers - a clear logo means a clear advertisement.

Come Prepared

When you're with a customer, make sure you’ve got everything you need ready to go. This is especially important in building client trust in renovation.

If you land the job, make sure your van’s stocked with the right parts and tools for the job.

You don’t want to waste any time running out to grab something, it’s all about being efficient and respecting your customer’s time.

And speaking​ оf time, it’s always better​ tо​ be early than late.​ If something delays you, just give the customer​ a quick call​ tо let them know when you’ll arrive.​

A simple heads-up and an apology go a long way.

Just imagine if an installer who not only showed up on Christmas Eve but came back that same evening with a replacement part.

Now that’s going the extra mile for great customer service. People hate making common renovation mistakes, which is exactly why they bring in an installer when renovating.

Stay in Touch During the Job

Regular communication throughout the job keeps clients feeling informed and confident in your progress.

Send quick updates at the end of each day or whenever you reach a key milestone. If any issues arise, let the client know immediately and discuss potential solutions.

Being accessible and responsive shows you're dedicated to the job and keeps clients at ease.

The more you stay connected, the more they’ll trust you to handle the project with care.

Why Building Trust Matters

Just ask yourself ‘’Would you hire an installer you don’t trust?’’ - there’s your question.

Trust matters because that’s the main connection that forms a bond between two people. In this case, you are the installer and the customer.

If the customer is second-guessing their decision about hiring you, that’s not going to end up well.

But if you show them that you’re dependable, even before the job is started, the entire experience will be more positive.

What Does Being Professional Mean to You?

For starters, it should be about looking the part and practicing professional behavior for installers. Showing up in branded workwear and driving a van that represents your business tells the customer you’re serious about what you do.

Let’s not forget, being clean and presentable​ іs​ a big part​ оf that first impression.

When you’re installing something which can be complex, there’s a lot to explain. But instead of bombarding the customer with too much info, leaving a simple brochure can go a long way.

It gives them something to look at later and helps them make an informed choice.

Every customer is different. Maybe they want their set up in a specific way or need extras that they might tell you about later.

Being professional means being flexible and working with them. Above all, make sure the job’s done properly and follow these installer credibility tips.

That’s what professionalism is all about.